Privacy Policy

At ARCM (Agentic Revenue Cycle Management), we are committed to protecting your privacy and safeguarding sensitive information. This Privacy Policy explains how we collect, use, store, and protect your data when you access our website, use our services, or interact with our AI-powered medical billing solutions.

By using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information necessary to deliver accurate, secure, and efficient healthcare billing and revenue cycle management services.

a. Personal Information

• Full name
• Email address
• Phone number
• Business or practice details

b. Healthcare Information (PHI)

When required for billing services, we may process Protected Health Information (PHI), including:

• Patient demographics
• Insurance details
• Clinical and billing data

All PHI is handled in strict compliance with applicable healthcare privacy laws.

c. Technical and Usage Data

• IP address
• Browser type and device information
• Website interaction data
• Cookies and tracking technologies

How We Use Your Information

We use collected data to:

• Deliver medical billing, coding, and RCM services
• Process claims and manage reimbursements
• Improve AI-driven automation and system performance
• Communicate with clients and provide support
• Ensure compliance with legal and regulatory requirements
• Enhance user experience on our website and platform

HIPAA Compliance and Data Security

ARCM maintains strict security standards to protect sensitive healthcare data.

We implement:

• Administrative safeguards (policies and access controls)
• Technical safeguards (encryption, secure systems, access restrictions)
• Physical safeguards (secure infrastructure and data handling)

We comply with the Health Insurance Portability and Accountability Act (HIPAA) and ensure that all Protected Health Information (PHI) is handled securely.

Where applicable, a Business Associate Agreement (BAA) will be established with our clients.

Use of AI and Automated Systems

Our platform uses AI-powered systems to optimize billing workflows and improve revenue cycle performance.

• AI is used to analyze, process, and optimize billing data
• Outputs are monitored and validated to ensure accuracy
• AI continuously improves based on system interactions and data patterns

We ensure that automation enhances efficiency while maintaining compliance and data protection.

Data Sharing and Disclosure

We do not sell or rent your information.

We may share data only when necessary:

• With healthcare payers, clearinghouses, and partners for billing purposes
• With trusted third-party service providers supporting our operations
• When required by law, regulation, or legal process
• To protect rights, security, or prevent fraud

All third-party partners are required to maintain strict confidentiality and security standards.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality
• Analyze user behavior and performance
• Enhance user experience

You can control or disable cookies through your browser settings. However, some features may not function properly if cookies are disabled.

Data Retention

We retain your information only for as long as necessary to:

• Provide services
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

Healthcare-related data may be retained in accordance with applicable laws and industry standards.

Your Rights and Choices

Depending on applicable laws, you may have the right to:

• Access your personal information
• Request corrections or updates
• Request deletion of your data (where legally permitted)
• Restrict or object to certain data processing activities

To exercise your rights, you may contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites or services. ARCM is not responsible for the privacy practices or content of those external platforms.

We encourage users to review the privacy policies of any third-party websites they visit.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

International Data Transfers

If you access our services from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our systems operate.

We ensure appropriate safeguards are in place to protect your data.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, or legal requirements.

Updated versions will be posted on this page with a revised effective date. Continued use of our services indicates your acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us:

ARCM – Agentic Revenue Cycle Management
Customer Support: 

Your Data. Protected. Your Revenue. Optimized.

At ARCM, privacy and performance go hand in hand. We protect your data with the highest standards while delivering intelligent, AI-driven billing solutions that help your practice grow with confidence.